Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, unopened. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wbd1213@hotmail.com. Please note that returns will need to be sent to the following address:
Bridgewood Organics LLC
2245 Happy Valley Rd
Sequim, WA 98382
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible to pay for return freight/postage.
You can always contact us for any return question at wbd1213@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please Note: All products shipped from our warehouse are inspected prior to shipping to verify they are not damaged. We wrap and package them carefully to ensure they travel safe to you. Once they leave our warehouse, by law, any damage that occurs between here and your location is the responsibility of the shipping company.
As such, if you receive product that is damaged, it means the shipping company mishandled your order and caused the damage. You need to file a claim against them for compensation of the replacement value. All shipping companies have a department that handles those issues. Contact them directly. We do not refund for shipping damages.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union
We do not ship nor conduct business with customers in the EU, only in the U.S.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wbd1213@hotmail.com.